Fault on My Macbook Pro in Nigeria

Question

Level 1

8 points

Fault on My Macbook Pro in Nigeria

i have a macbook pro that i bought 2 years back and suddenly the laptop does not start anymore although when the charge is connected the charger will show green color.

i work in nigeria and went to visit the i store shop in ikeja city mall was told that i need to send the laptop to the service centre located in dolphin state , ikoyi.

i did send the laptop to the service centre but was asked to pay a fee of around 50 us dollars (20,000 naira) so that they can diagnose the fault on the laptop and then inform me what the fault is and how much would it cost to fix it.

Is this the normal procedure?

Awaiting your reply? has anyone has a similar issue before?

regards,

Charlie

MacBook Pro, iOS 10

Posted on Sep 19, 2016 7:54 AM

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Answer 1

lllaass

Level 10

210,519 points

Sep 19, 2016 8:15 AM in response to Charbel Dib

It is not unusual for a non-Apple store to require a diagnostic fee.

This is the Mac Pro desktop forum. I requested your post be moved to the MacBook Pro laptop forum or other appropriate forum.

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Answer 2

Sep 19, 2016 8:15 AM in response to Charbel Dib

If you were dealing with an Apple-owned store in your country, the convention is that diagnosis is free.

If you are serviced through Apple-Authorized Service Provider (which is NOT owned by Apple), they CAN charge a diagnosis fee. In some places, that fee is refunded if you have them perform additional services for a fee OR under they perform repairs under warranty (since they get paid for the repair).

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Answer 3

Charbel Dib Author

Level 1

8 points

Sep 19, 2016 8:12 AM in response to lllaass

Thanks for your reply & apologies for posting in the wrong forum as this is my first time to use this kind of support.

As per the i store shop which sells genuine apple products with warranty in nigeria the sales assistants in the same shop are the ones that directed me to their authorized service centre and they clearly mentioned this is the authorized service cente for apple in nigeria. thats why i was surprised.

Although i have paid the fee and still waiting for a call from them to know what the fault is.

Regards,

Charlie

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Answer 4

Charbel Dib Author

Level 1

8 points

Sep 19, 2016 8:14 AM in response to Grant Bennet-Alder

Thanks Grant .. so in my case i believe that the service centre is a company hired by the authorized dealer in nigeria? Thats why i am being charged a diagnosis fee? Although i was not told that such an amount might be refunded . Did i understand you correct?

Appreciate your response.

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Answer 5

Sep 19, 2016 10:05 AM in response to Charbel Dib

SOME vendors use the diagnosis fee to cover their actual costs of technician time for diagnosis. That way they do not lose money if you take their diagnosis and fix it some other way.

Progressive vendors realize that they already make enough money from the repair, and as a goodwill gesture, they refund the diagnosis fee if you have them do the repair. This is not a specific policy of Apple Authorized Service Providers -- they can do what they want in this area as long as they are providing service at a certain level, and buy enough stuff from Apple.

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